All Tutorials will be E-mailed immediately after the Payment and can also be Downloaded by clicking on Tutorial Bucket.
Shopping Cart
0 item(s) - $0.00
Your shopping cart is empty!
Final Guides
BUSN 258 Week 8 Final Exam 2 (Devry)
$20.00

BUSN 258 Week 8 Final Exam 2 (Devry)

This Tutorial was purchased 8 times & rated A+ by student like you.

 

This Tutorial contains following Attachments

  • BUSN 258 Week 8 Final Exam 2.docx

1.

Question :

(TCO 1) The first step to reduce waiting time is to:

 

 

2.

Question :

(TCO 2) Communication turnoffs often occur when employees are ignorant of:

 

 

3.

Question :

(TCO 3) Small companies can compete against larger ones if they offer:

 

 

4.

Question :

(TCO 4) Value arises from a tradeoff between:

 

 

5.

Question :

(TCO 5) To enhance value through goodness of product fit:

 

 

6.

Question :

(TCO 4) If several people are asking the same question, you have:

 

 

7.

Question :

(TCO 5) Intrinsic value arises from:

 

 

8.

Question :

(TCO 5) The best companies to work for:

 

 

9.

Question :

(TCO 5) Customer convenience stems from:

 

 

10.

Question :

(TCO 4) Communication effectiveness is NOT best achieved when the message is:

 

 

11.

Question :

(TCO 9) Excellent organizations are:

 

 

12.

Question :

(TCO 8) Behavior is:

 

 

13.

Question :

(TCO 8) One problem with not seeing the person you are talking to is:

 

 

14.

Question :

(TCO 9) How far from your mouth should the telephone mouthpiece be?

 

 

15.

Question :

(TCO 8) To end a call:

 

 

16.

Question :

(TCO 10) Customer dissatisfaction with a firm's phone call handling stems from:

 

 

17.

Question :

(TCO 10) Open communication occurs best when:

 

 

18.

Question :

(TCO 10) Feedback is a form of:

 

 

19.

Question :

(TCO 10) Which of the following strategies is NOT a great method of soliciting feedback?

 

 

20.

Question :

(TCO 12) Positive language conveys more of what than negative language?

 

 

21.

Question :

(TCO 12) A good strategy with an angry customer is:

 

 

22.

Question :

(TCO 6) Assertiveness and abrasiveness are:

 

 

23.

Question :

(TCO 11) An average company will lose what percentage of its customers every five years?

 

 

24.

Question :

(TCO 13) Interactivity between businesses and customers:

 

 

25.

Question :

(TCO 13) The fastest growing population in the U.S. today is:

 

 

Page:

1 2

1.

Question :

(TCO 1, 2) Evaluate the following statement. Your complaining customer is often your least valuable/most valuable customer. Back up your answer with concepts and examples.

 

 

2.

Question :

(TCO 4, 5) Discuss the impact of ignoring e-mails or delaying responses to e-mail from customers in a business setting.

 

24 of 25

3.

Question :

(TCO 6, 7) Describe the two personalities a customer will encounter when doing business with an organization, and provide examples of each from your own experience.

 

20 of 25

4.

Question :

(TCO 8, 9) Sometimes we walk into a store and we feel like we're the most important person in the world. Other times, we enter a business, and we might as well be invisible. What are some examples of companies that succeed and companies that fail in engaging their customers? What are your recommendations for improvement for places you do business?

 

 

5.

Question :

(TCO 13) Explain the concept of personalized self-serve solutions and the role of Web content as it relates to a customer's individual needs. 

Write a review

Order Id


Order Id will be kept Confidential
Your Name:


Your Review:
Rating:   A   B   C   D   F  

Enter the code in the box below:



Related Tutorials
$19.00

This Tutorial was purchased 3 times & rated A+ by student like you.

1. Question : (TCO 1) The letter L in the acronym LIFE stands for ________.     2. Question : (TCO 2) Customer loyalty is:     3. Question : (TCO 9) Despite many similarities between them, Wal-Mart and K-Mart have very different results, largely..
$20.00

This Tutorial was purchased 7 times & rated A+ by student like you.

1. Question : (TCO 1) The best way to win customer loyalty is to:     2. Question : (TCO 2) Which of the following problems is NOT listed as a people turnoff?     3. Question : (TCO 3) Small companies can compete against larger o..
$20.00

This Tutorial was purchased 8 times & rated A+ by student like you.

1. Question : (TCO 1) The first step to reduce waiting time is to:     2. Question : (TCO 2) Communication turnoffs often occur when employees are ignorant of:     3. Question : (TCO 3) Small companies can compete against larger ..
$7.00

This Tutorial was purchased 3 times & rated B+ by student like you.

1. What major corporations that you’ve heard of seem to be doing the best job of building customer loyalty? In what ways do they attempt to build long-term relationships with customers? 2. How do ripple effects escalate the problem of the lost customer? ..
$7.00

This Tutorial was purchased 2 times & rated A+ by student like you.

1.What are some factors (patterns of behavior) that project a company’s culture? List several examples from organizations you work in. 2.What are three major elements that complicate listening? Give customer-service related examples of each. ..
$7.00

This Tutorial was purchased 4 times & rated A by student like you.

Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and determine how you would resolve. Write a report correctly formatted of at least 125 words. Drop the report in the DropBox. Remember to run the spelling and grammar checker on yo..
$7.00

This Tutorial was purchased 2 times & rated B+ by student like you.

1. Interview: After completing your assigned readings for this week, interview someone who has a customer relations/customer service role or responsibility where the person has organizational responsibility and knowledge of the companyÂ’s customer relations policies. This person could be in your ..
$7.00

This Tutorial was purchased 3 times & rated A+ by student like you.

1. Look back on your own experiences as a customer and identify situations when little things have made a difference in your buying decision. Think, for example, of places you have stopped doing business with. What little things pushed you out of the zone of indifference into the dissatisfie..
$7.00

This Tutorial was purchased 3 times & rated A+ by student like you.

1. How can organizations become more open to feedback? What kinds of employee training would help? What would you tell your employees about feedback importance if you were the boss? 2. What are the three important steps needed to recover the potentially lost customer? ..
$7.00

This Tutorial was purchased 6 times & rated B+ by student like you.

Scenario Summary You are a general manager with a service company. You are hearing comments from your sales group that customers are unhappy with your company. The comments range from poor service, missed assignments, to technical failures. When you ask for specifics, you get a general view of ..
$7.00

This Tutorial was purchased 2 times & rated B+ by student like you.

BUSN258 Week 6 Case Study LL Bean & AT&T ..
$7.00

This Tutorial was purchased 4 times & rated A+ by student like you.

1.Which of the two general causes of stress,worker characteristics and working conditions,is the most significant in your job? How can you control or manage it? 2. How can a manager best set a strategy for improving customer loyalty? What steps make sense? ..
$7.00

This Tutorial was purchased 2 times & rated B+ by student like you.

Scenario Summary You are Bob Yeader, a Sales Manager, of a small printing company. One of you sales people asked for a meeting. The meeting was difficult. The sales person, Pat Lawson, broke down in the meeting. Pat said the work was too much and the customers too demanding. Where Pat used t..
$55.00

This Tutorial was purchased 11 times & rated A+ by student like you.

BUSN 258 Week 1-7 All Discussion Questions BUSN 258 Week 4 Midterm   BUSN 258 Week 8 Final Exam BUSN258 Week 1 Assignment   BUSN258 Week 2 Assignment   BUSN258 Week 2 You Decide   BUSN258 Week 3 Case Study   BUSN258 Week 4 A..
Tags:
UopHelp © 2014
Powered By Uophelp